NHTSA Complaint #11666704 — 2020 INFINITI QX60

There are two problems we have had for many miles. 1. CVT- completely gone at 120K miles but we have had problems almost from the beginning (lease then bought). We were told by the Infiniti dealership they couldn't find anything (30-40K miles approximately) so we let it go thinking maybe it was the carpet mat rubbing up against the gas pedal that made the engine scudder, limp then go fast. Dealership is asking $7K + to replace. -Safety wise the acceleration was lessened. Think of merging on a highway with 18 wheelers on your tail and the car just revs up to 5000 rpms and you are going nowhere. - Infiniti dealership has confirmed the CVT needs to be replaced. - No other inspection(s) has occurred. -The symptoms have been almost all along. Was not identified when at dealership. 2. Rear Coupler. It was replaced in September 2023 with 81,344 miles. And now at approximately 120K miles it needs to be replaced. Again, this is almost from the time of purchase the scrapping noise. We thought it was the tires scrapping when we turned. I find it hard to believe a part can go so quickly (39K miles). $3K + to replace in 2023. -Safety wise the traction in wet weather. - Nissan dealership identified and repaired in September 2023. Provided a 12 month/12K mile warranty. Way too little for the cost of the repair. Infiniti dealership diagnosed this with the CVT. (above) - Nissan dealership said they would need to inspect to determine if there was anything they would do. -The symptons have been almost all along. Was not identified when at dealership.