NHTSA Complaint #11666700 — 2017 CHEVROLET TRAVERSE

The contact owns a 2017 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. The contact stated that while attempting to make a turn, the contact heard a loud clanking sound coming from the steering wheel. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 72,000.