NHTSA Complaint #11666357 — 2018 HYUNDAI ELANTRA

Formal Complaint: Engine Failure in 2018 Hyundai Elantra To Whom It May Concern, I am submitting this formal complaint regarding a severe and unresolved issue with my 2018 Hyundai Elantra, which has been problematic since the time of purchase and has now suffered a complete engine failure. Despite regular maintenance and responsible use, the vehicle has proven to be unreliable and unsafe. 1. Nature of the Problem The most recent and critical issue involves total engine failure. On May 12, 2025, I brought the vehicle to North Freeway Hyundai due to the car not starting. Their official diagnostic report revealed that the engine needs to be replaced. Additionally, the inspection showed issues with the transmission cooler coolant lines leaking, EFI system, camshaft exhaust, radiator hoses, and the battery. These problems affect essential systems that are critical to both the performance and safety of the vehicle. 2. History of the Problem From the beginning, the vehicle experienced a series of mechanical issues. These included engine stalling, warning indicator lights, rough idling, and decreased fuel efficiency. I consistently took the car in for service and maintenance, yet the problems worsened. In the days leading up to the failure, the vehicle had trouble starting, made abnormal noises, and eventually stopped working entirely. 3. Risk to Safety The failure of the vehicle to start without warning has placed me in unsafe and potentially dangerous situations, including being stranded in public places. The risk of the car stalling during operation could have endangered not only my safety but also the safety of other road users. This is a serious safety concern that should not be ignored. 4. Diagnosis Confirmation The diagnosis by North Freeway Hyundai confirmed that the engine failure is complete and that replacement is necessary. The service notes also included a recall campaign (24-01-009H-1) for anti-theft software and decals. These issues further demonstrate