NHTSA Complaint #11700741 — 2018 HYUNDAI ELANTRA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11700741
Vehicle 2018 HYUNDAI ELANTRA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

It is showing signs of excessive oil consumption. 200 miles before my next scheduled oil change there was no oil in the car, causing overheating issues. It uses the same engine as other recalled years for the same issue. However they never issued a recall for the 2018. The only update I've ever received was a surprise notice from Valvoline, mid oil change, that if I didn't use the more expensive oil change option, which I couldn't afford in the moment, that I would void any warranty from Hyundai. There was no prior notice or contact from Hyundai informing me of this "New" (the valvoline tech's words not mine) policy. So not only is my car experiencing an issue known to affect this engine, they get to absolve themselves from responsibility by surprising someone with a greater expense than they are expecting, by not giving notice to their customers? This doesn't seem fair and needs to be addressed. Since that first visit I have followed their recommended oil change specs and still have excessive consumption. The date I'm giving is the approximate date of that first visit to valvoline when my car had no oil and I was told mid change about the new policy.

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