NHTSA Complaint #11666313 — 2016 FORD EXPLORER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11666313
Vehicle 2016 FORD EXPLORER
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

Ford has been unable to repair our vehicle for over a YEAR because they say they can't get parts for recall # 25V347. We have contacted multiple Ford dealerships in a 300 mile radius. The outside noise coming from around the windshield area has increased. This is a major safety issue. I'm fearful that many people will be killed when the windshield and connected components start blowing out while driving. If Ford had been serious about getting manufactured parts out to dealers, they would be available. It appears that Ford has made a calculated decision to attempt to wait out owners. This is a dangerous situation for all concerned. We request repairs or an equitable solution.

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