NHTSA Complaint #11666287 — 2020 TESLA MODEL X

This is a major safety issue --- we got an error that steering assistance was "reduced" for about 12 hours. Then on [XXX] at around [XXX], we were pulling out of a parked area (after being parked for 2 hours) -- and proceeded to increase speed on [XXX] in Newark, the car steering wheel abruptly LOCKED ITSELF - you couldn't even move the steering wheel. It just locked and shut down completely. We proceeded to do a rest (hitting two scroll buttons) to reset the system over 5-6 times. Each time it takes about 10 mins to complete. It was pure HORROR - sitting on the road with cars just passing by and honking at me behind. I had the hazard lights on, but it was a dangerous situation. I was completely STUCK and immobile. After some time, the steering wheel "magically" started working again. We've dropped the Tesla off at Springfield and they are charging us over $6,000 in damages for this. This is a SAFETY issue (we bought the car in March of 2024) and it's only been 15 months since we've had this used car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)