NHTSA Complaint #11666251 — 2021 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11666251
Vehicle 2021 JEEP CHEROKEE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

Upon exiting a major interstate highway, I slowed down and attempted to merge onto a divided highway. The vehicle (2021 Jeep Cherokee Trailhawk) did not respond, as their was little or no power. Cars behind me, took actions to avoid me. After coasting to the shoulder of the divided highway, I placed the vehicle in park and then back into drive. I experienced a grinding, oscillating noise and a dashboard warning message stating to service 4WD system. I repeated this procedure and was able to advance the vehicle at a slow/steady pace to a local Chrysler, Dodge, Jeep dealership, not far from the malfunction. Dealership has confirmed a major PTU failure, one of the "worst" they have seen. I was also informed that the stated wait on replacement parts is 45 days.

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