NHTSA Complaint #11666211 — 2024 FORD EXPEDITION

The differential came apart while my family and I were traveling on the highway out of town. This cause the vehicle to start violently jolting and wheels locked up. The vehicle began to skid across the center line into on coming traffic, we were almost hit head on and from behind due to this. My husband couldn’t get the vehicle to move, it was making a grinding and screeching noise. Finally, he got it into 4x4 mode and was able to move the vehicle to the shoulder of the road. This was a very traumatic and terrifying experience for my whole family, we literally thought we were doing to die. Not to mention, there was no indication or warning that notified us on the dashboard. Since we were 100 miles from home, I had to have my vehicle towed, partially at my expense to the closest Ford dealership in California, which was still 40 miles from my home. The service department confirmed it was the differential, it took almost two weeks to get the part and to fix it. Since, my vehicle was practically brand new and only had 2000 miles on it, the repair was covered under warranty. I contacted Ford customer service and notified them of what happened. I requested them to buy back the vehicle, however they declined. Now I am stuck with a brand new $75,000 vehicle with only 2150 miles on it, that I do not feel safe driving my family in. If one major issue has already happened, then the probability of something else major happening is pretty good. I’m extremely disappointed in Ford for not standing by their vehicles.