NHTSA Complaint #11666157 — 2017 HONDA PILOT

Connecting rod bearing failure at 118,000 miles. Followed all recommended Honda service schedules at authorized Honda dealerships. Need to replace crankshaft, main bearings, #2 cylinder connecting rod and connecting rod bearings and all related gaskets, o-rings, seals, etc. Could have been major safety issue if I was driving when the engine failed. Vehicle is at a Honda dealership and Honda corporate told me, sorry, but out of warranty. Worse customer service experience in my lifetime. No vehicle regardless of manufacturer and regular servicing should require this type of repair, ever at this mileage. There is a manufacturing defect since model years on both sides of the 2017 model are currently involved with engine recalls per the information below. Quite the coincidence that my Pilot experienced the exact same failure. No warning lights became illuminated. Engine and engine cooling: Engine: Hard parts internal/mechanical Recall date 2023-11-12 Recall no. 23V751000 Honda (American Honda Motor Co.) is recalling certain 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2016 and 2018-2019 Pilot, 2017 and 2019 Ridgeline, and 2018-2019 Odyssey vehicles. Due to a manufacturing error, the connecting rod bearing in the engine may wear and seize, damaging the engine.