NHTSA Complaint #11666077 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that the exterior A-pillar trim was loosened on the windshield. There was an abnormal sound of beads detected. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 111,000. VIN tool confirms parts not available.