NHTSA Complaint #11665883 — 2022 GMC SIERRA 1500

I am writing to formally lodge a complaint and request immediate resolution regarding my 2022 GMC Sierra 1500 equipped with the L87 6.2L V8 engine, which has been out of service for more than 30 consecutive days due to a recall-related defect. The vehicle is inoperable, and I have been informed by the authorized dealership that no loaner vehicle will be provided, with no clear estimate for when parts or repairs will be available. I have contacted both General Motors Customer Assistance and the local dealership to request a loaner vehicle. In both cases, I was informed that no loaner was available. I was advised that I could rent a vehicle at my own expense, and that GM would only consider reimbursement up to $44 per day, but only after the recall is completed and only if my case is deemed eligible upon review. This reimbursement policy—requiring me to first pay out-of-pocket without guarantee of repayment—has placed significant undue hardship, financial burden, and emotional stress on me and my family. This situation is especially frustrating considering the vehicle: Remains under GM’s lifetime powertrain warranty; Has been completely unusable for 59 days without replacement; Has left me with no reliable means of transportation, and Involves a known defect acknowledged by GM, yet with no definitive timeline for resolution. As a result, I am suffering direct and ongoing consequences, including: Out-of-pocket transportation costs; Disruption to daily life and mounting stress that no consumer should face after purchasing a premium, modern vehicle from a manufacturer of GM’s reputation. Accordingly, I am requesting the following: Provision of a comparable loaner vehicle immediately, or full reimbursement for a rental vehicle retroactive to the date the truck became inoperable; Compensation for loss of transportation and impact on life. If GM cannot resolve the defect in a timely manner, a full repurchase or replacement of the vehicle under federal warranty law.