NHTSA Complaint #11665344 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the message "restraint indicator lamp” was displayed. The contact’s daughter retracted the seat belt and reinserted the seat belt, but the message remained illuminated. The contact stated that the vehicle was taken to a dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. On another occasion while the vehicle was started, the rear passenger’s side window button was depressed, and the window fell inside the door. The contact stated that the vehicle was taken to the dealer where it was determined that several clips and the window regulator needed to be replaced. The front driver’s side window was previously repaired under a Customer Satisfaction Program. The manufacturer was not notified of the failure. The failure mileage was 22,260.