NHTSA Complaint #11665205 — 2019 HONDA CR-V

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11665205
Vehicle 2019 HONDA CR-V
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

My 2019 Honda CRV steering system is malfunctioning, As I am driving straight the steering wheel wants to turn in either direction without me turning the steering wheel or having any intention of turning at all.I am driving straight, the problem happens at all times at all speeds, I don't feel safe driving my vehicle, I feel it may cause an accident, my vehicle was taken to a local Honda dealer, Honda Cars of Mckinney in Mckinney Tx, vehicle was inspected, they were able to duplicate my concern at parking lot speeds as stated on the dealer's diagnostics report, diagnostics report attached, dealer refused to fix it because they said there's no open recalls for my vehicle, However there's a recall for the same vehicle all trim levels model years 2017 and 2018 but they said even though it's the same problem it doesn't apply to my vehicle because it's 2019 model, the issue started about six weeks ago and it seems to be getting worse, I also contacted Honda headquarter who also refused to fix my vehicle.

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