NHTSA Complaint #11664927 — 2022 VOLVO XC40

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number	11664927
Vehicle	2022 VOLVO XC40
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	June 4, 2025
Date Filed	June 4, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

Hi, I have a 2022 Volvo XC40 Recharge (Full Electric) I and EVERYONE else has had issues with the back-up camera flickering and going out completely and giving a "Camera Not Available" message on the screen in the car. Volvo has said a few times they have a fix for this issue. And the latest vehicle OS update 3 5.24 which I had installed at the dealer last week said they fixed the issue. They have NOT. I am still getting the message and no camera. This is not an isolated issue. I am member of a Volvo XC40 recharge forum and this issue is on all cars. It's a software issue. Its very dangerous to start backing up with the camera on and then all of a sudden it goes out. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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