NHTSA Complaint #11664884 — 2019 FORD RANGER

I HAD NOTED SEVERAL MONTHS AGO THAT THE BACK OS THE BACK SEAT WOULD NOT LATCH LEAVING IT TO SWING FORWARD WHEN COMING TO A STOP AND SLAMMING BACK WHEN ACCELERATING. WHEN I CHECKED THE LATCH I COULD NOT REMEDY THE PROBLEM. I BROUGHT MY TRUCK INTO CAPITAL FORD IN CARSON CITY FOR SOME OTHER PROBLEM AND ASKED THEM TO TAKE A LOOK AT THE SEAT PROBLEM. AFTER OTHER REPAIRS WERE DONE, MY SERVICE ADVISOR, JOSEPH CONROY ADVISED ME THAT THE REPAIR OF THE SEAT WOULD COST APPROX. $400-$500. CONROY ALSO RELATED THAT THE LATCH PART WOULD NEED TO BE REPLACED. I ASKED WHAT COULD HAVE CAUSED THE PART TO FAIL AND HE REPLIED BY SAYING THAT THE PART HAD GONE THROUGH A RE-DESIGN AND A SERVICE BULLETIN FOR THE REPAIR WAS SENT OUT TO DEALERSHIPS. WHEN I SAID THAT THIS APPEARED TO BE A SAFETY RECALL ISSUE AND THAT I HAD NOT RECEIVED ANY NOTICE OF THE PART REDESIGN, HE TOLD ME TO CONTACT FORD. I CONTACTED FORD AND WAS ASSIGNED TO "LAPORTIA" AS MY ADVISOR AND SHE IS WORKING TOWARDS SECURING FINANCIAL ASSISTANCE TO PAY FOR THE REPAIR, BUT NO INTEREST IN THE SAFETY ASPECT OF THE COMPLAINT. MY TRUCK'S ORIGINAL WARRANTY ENDED JUST THIS PAST DECEMBER BUT IS STILL COVERED BY AN EXTENDED WARRANTY.