NHTSA Complaint #11511499 — 2019 FORD RANGER

The contact owns a 2019 Ford Ranger. The contact stated that while driving approximately 30-40 MPH, there was an abnormal burning odor detected. The contact stated that the front driver’s side heated seat had burned a two-inch hole into the seat, the upper back rest, and heating pad. The contact also noticed that the heated seat was inoperable. There were no warning lights illuminated. There were no blown fuses. The vehicle was taken to the dealer however, a service date was not available. The vehicle was not diagnosed or repaired. The contact repaired the seat himself. The manufacturer was notified of the failure and referred him to the local dealer for assistance. The failure mileage was approximately 54,000.