NHTSA Complaint #11664785 — 2019 SUBARU FORESTER

In May 2025, I had the passenger-side mirror on my 2019 Subaru Forester replaced at a licensed Subaru dealership. I was told the replacement part would be factory-original and matched to the vehicle’s VIN, which specifies a dark metallic grey exterior. After the repair was completed, I noticed that the mirror casing was the wrong color — a visibly lighter grey than the rest of the car. While the mirror is functional and undamaged, the color mismatch may affect how other drivers perceive the vehicle, especially during lane changes or turns. In certain lighting or weather conditions, the inconsistency could potentially cause confusion or misinterpretation of the car’s shape or position. The dealership acknowledged that the wrong part color was used based on my VIN, but refused to replace it without full repayment. There were no warning lights or error messages associated with the issue. The part is still installed on the vehicle and available for inspection. I am reporting this as a consumer concern regarding improper VIN-matched component replacement, which may pose a minor but notable risk to the awareness and safety of other drivers.