NHTSA Complaint #11465745 — 2019 SUBARU FORESTER

The car has a power assisted hatchback. When it fails to latch, the power is completely drained from the car, and there is zero indication of this happening, until the next day when an attempt is made to start the car. We've been stranded twice in our car and twice on the road. It's all due to the robotics not getting a signal to stop trying to keep it open. We notified the dealer twice by April of 2021. The second time they replaced the battery and we failed to convince them that this was a symptom, not the cause per many TSBs. In March of 2022 we were traveling and the hatch failed to latch. It would beep all the time. We took it to another dealer in Baton Rouge, who ordered a latch back in Atlanta. We drove it hundreds of mails beeping. The electrical system failed the next morning - again. We got the car started, made it back to Atlanta, and had the latch replaced by a 3rd dealer. Our original dealer says we are not eligible for the replacement hardware/software fix in the robotics (as distinct from the latch) to stop parasitic draining unlike identical cars made in this year. We do not trust this car until it's fixed.