NHTSA Complaint #11664648 — 2016 CHEVROLET EQUINOX

The contact owns a 2016 Chevrolet Equinox. The contact stated that the vehicle intermittently lost power steering functionality, making it difficult to steer the vehicle. The failure persisted and became a complete failure. The contact stated that the “Service Power Steering” warning light was illuminated. The vehicle was taken to a Firestone Certified mechanic, who informed the contact that the vehicle needed to be taken to a dealer for assistance. The certified mechanic had diagnosed the vehicle with power steering failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 94,688.