NHTSA Complaint #11154622 — 2016 CHEVROLET EQUINOX ELECTRICAL SYSTEM

Complaint Details

ODI Number	11154622
Vehicle	2016 CHEVROLET EQUINOX
Component	ELECTRICAL SYSTEM
Date of Incident	October 16, 2018
Date Filed	November 28, 2018
Mileage	10,155 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHILE DRIVING VARIOUS SPEEDS, THE INSTRUMENT PANEL WENT BLACK. THE VEHICLE WAS TAKEN TO MOSS BROS. AUTO GROUP (12625 AUTO MALL DRIVE, MORENO VALLEY, CALIFORNIA 92555, (951) 485-3500) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. AFTERWARDS, THE POWER STEERING SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD NOT RESTART WHEN PROMPTED. THE VEHICLE WAS TOWED TO TOM BELL CHEVROLET (800 ALABAMA STREET, REDLANDS, CALIFORNIA 92374, (909) 283-0690) WHERE IT WAS DETERMINED THAT THE VEHICLE EXHIBITED "LOW VOLTAGE". THE BATTERY WAS REPLACED IN 2016. THE CONTACT STATED THAT THE DIAGNOSTIC TROUBLE CODES WERE ERASED; THEREFORE, THE DEALER COULD NOT DUPLICATE THE "LOW VOLTAGE" FAILURE READING. ADDITIONALLY, AN ALARM SOUNDED, THE SEAT BELT WARNING INDICATOR ILLUMINATED, AND THE INSTRUMENT PANEL GAUGE READINGS WERE INCONCLUSIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: 8-4836904116. THE FAILURE MILEAGE WAS 10,155.

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