NHTSA Complaint #11664411 — 2018 FORD ESCAPE

HAD TO TAKE THE VEHICLE INTO THE DEALER THE END OF APRIL 2025 FOR OIL LEAK THAT THEY DISCOVERED. IT WAS FIXED. THEN ON MAY 8 2025 CHECK ENGINE LIGHT CAME ON SO HAD IT TOWED TO FORD DEALER. THEY COULDN'T FIND ANY THING WRONG. CAR HAD WHITE SMOKE, SHAKING WHEN STARTING AND SMELLED LIKE OIL. THEY HAD IT 6 DAYS BEFORE RETURNING IT. THEY SAID THE WHITE SMOKE WAS NORMAL FOR AN OLDER CAR BECAUSE THE EXHAUST STSTEM IS OLDER. HUH??? SO THEN ON MAY 29 2025 THE CAR STILL HAD THE WHITE SMOKE WHEN STARTED. MOVED CAR DOWN THE DRIVEWAY INTO THE STREET AND IT DIED. IT WOULD NOT MOVE AND WAS SITTING IN THE MIDDLE OF THE STREET. LET IT SIT FOR A WHILE AND WAS ABLE TO MOVE IT BACK INTO THE DRIVEWAY. CALLED DEALER AGAIN AND ASKED THEM TO TOW IT AGAIN. DEALER SAID THE WALL WAS CRACKED AND THE COOLANT HAD LEAKED INTO THE CYLINDERS AND THE ENGINE NEEDED TO BE REPLACED AT A COST OF $10,000.00. OH AND THAT WAS A DISCOUNTED PRICE. THE WARRANTY HAD RAN OUT 86 MILES BEFORE. I ASKED FORD MOTOR CO. IF THEY WOULD DO ANYTHING ABOUT IT AND THEY SAID THEY HAD NO PROGRAMS TO PAY FOR IT. THEY SOLD A FAULTY VEHICLE AND SHOULD HAVE TO PAY FOR THE REPAIRS, NOT ME. IT WAS A DANGER TO DRIVE AND WE AS OWNERS WERE NOT TOLD ABOUT IT.