NHTSA Complaint #11664263 — 2021 FOREST RIVER SANDPIPER

We traveled from Clermont, FL to Green Cove Springs, FL. We went through some construction, and when driving, we noticed the passenger side back bunk slide was sitting out from the camper. Then, when we arrived at the campground, we saw our axles were completely shifted to the driver's side. The shift was so extreme that the tires were outside the camper's fender (on the driver's side), and the extreme opposite on the passenger side. This then caused issues with the main slide coming out, as it was hitting the tires. In addition, the slide we noticed sticking out can no longer operate properly, as it seemed like the framing around it had completely shifted. We immediately called our insurance (Progressive) and started a claim regarding what happened after traveling on the road. Then, they told us it would be covered under our plan and considered a collision due to the uneven ground and potholes while driving in the construction zone. Per their request, we uploaded pictures of the damage. While taking pictures, we noticed the extreme bending in our RV frame. We check over our camper before every trip, and the frame did not have this issue when we left our campground in Clermont, FL. In addition, we now had walls separating inside, and the cross bars under the main living completely broken. Insurance came out and told us that because they cannot find a direct impact location, it will not be covered. They are labeling the issue as "frame failure." They will also no longer let us take the camper on the road, as it is not safe to drive. Now, we have our home, which cannot be insured, and insurance that will not support a solution for fixing, as they are stating this is a manufacturing issue.