NHTSA Complaint #11664099 — 2023 CADILLAC XT4

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11664099
Vehicle	2023 CADILLAC XT4
Component	POWER TRAIN
Date of Incident	May 1, 2025
Date Filed	May 31, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

Transmission fails to automatically shift into 9th gear. A GM bulletin #21-NA-181 indicates this is normal for efficiency operation, but the information indicated is false. Experiencing 9th gear is allowed to be shifted when manually over ridden or when shift to manual mode (without shifting to 9th gear), then shift back to auto mode, then transmission shifts to 9th gear automatically after this is performed then shift to 9th gear automatically during that cycle until vehicle is turned off. So condition GM claims in their "operating condition" is false.

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