NHTSA Complaint #11663944 — 2021 RAM 1500

The contact owns a 2021 Ram 1500. The contact stated that while driving at 5 to 10 MPH, the power steering became inoperable and crashed into a pole. The vehicle was restarted, and he continued to drive. While driving the next day, the failure recurred. There were no warning lights illuminated. There were no reported injuries, fire, airbag deployment or police reports filed. The vehicle was towed to the local dealer where it was diagnosed as a steering gear internal failure. The vehicle was repaired. The manufacturer was contacted, who opened a case and referred him to the local dealer. The failure mileage was approximately 37,800.