NHTSA Complaint #11663640 — 2018 FORD EXPLORER UNKNOWN OR OTHER

Complaint Details

ODI Number	11663640
Vehicle	2018 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	September 5, 2024
Date Filed	May 29, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I took this vehicle for a recall on September 2024 mire than 9 months ago & as of today, there has been no solucion from customer service. I have send text messages to get an update & on January 2025 I was told that 3 of the 4 parts missing have arrived & they were just waiting for the last one. This recall have affected my business because I can't sell this vehicle due to the recall on it. I am really desperate to get the recall done so I can sell it. Carrillo's Auto Sales

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