NHTSA Complaint #11663589 — 2021 FORD F-150

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11663589
Vehicle	2021 FORD F-150
Component	ELECTRICAL SYSTEM
Date of Incident	December 1, 2024
Date Filed	May 29, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	RI

Consumer Description

In December 2024, I brought my vehicle to my local Ford service center to address an infotainment/display screen issue. My display screen went completely black giving me no access to basic vehicle functions like radio controls, climate, and most importantly, cameras. Since this time, my vehicle has been back for service on 4 separate occasions without any success. The longest service visit being 2-months while "Ford Engineering investigated the issue". During this time, they ran diagnostics, replaced the infotainment screen, and finally the APIM unit but to no avail. Ford assured me that this was an isolated issue and the first of it's kind. I am scheduled to go back to my service center on June 3rd to have "tokens" installed on my vehicle. This will allow Ford's Engineering team to recreate the issue on their end. Today I read that Ford opened a recall for 1.1m vehicles for display/camera software issues. Although I feel like I've been gaslit by Ford for +6 months, I'm happy to hear I'm not the only one that's been living through this ordeal.

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