NHTSA Complaint #11663584 — 2015 KIA OPTIMA

I purchased a 2015 Kia Optima 2.4L GDI (VIN: [XXX] ) with a blown engine, which is covered under Kia’s extended engine warranty. I contacted Jim Butler Kia in Chesterfield, MO, where the last service was performed, and requested the free engine replacement under warranty. They acknowledged that the car is covered, but refused to perform the repair because the vehicle is not yet registered. I explained that I have the title in my name and proof of ownership, but cannot register the car in Missouri because it does not run and must pass safety and emissions inspection to be registered. Despite showing them the title and explaining the situation, they continue to deny warranty service. I believe this is unfair and against Kia’s warranty policy, which requires proof of ownership—not necessarily registration. I’m requesting the dealership to honor the warranty and perform the repair, as the issue is known and covered by Kia’s engine recall campaign. I am not seeking financial compensation—just proper and fair warranty service for a defect Kia already acknowledges INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)