NHTSA Complaint #11663468 — 2023 NISSAN VERSA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11663468
Vehicle 2023 NISSAN VERSA
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

I purchased my 2023 Nissan Versa on December 30th, 2023. Since then I had two incidents occur where the car turned off suddenly while in drive. The first incident occurred April 15th, 2024. As I slowed down to stop at a red light then my engine suddenly shut off and the oil and battery light came on. After panicking for about a minute, I tried turning the car off and then back on again and then it started up and was working like normal with no warning lights. I took the car to the dealership to get it inspected the same day and the Nissan Service Advisor said that nothing could be diagnosed because there were no warning light. He said that this must've been a fluke because a car that new shouldn't be having that kind of issue. Without running any diagnostics he told me to just drive off and come back if it occurs again. Against my better judgment I listened. On March 22, 2025 the same exact issue occurred again. As I was slowing down to stop at a stop sign, my engine suddenly turned off. I took it to the dealership the next morning they were open and they were unable to replicate the issue after driving it and they couldn't find any error codes in the system after running diagnostics. I opened a case with Nissan Consumer Affairs after the car was given back to me and they sent out a technician from the district to look at my car. They held my car for 9 days and then gave it back to me because they do not have any resolution for my issue. They also denied my request for a replacement because it doesn't fall into the category of warrantable repairs. This is a huge safety issue. I'm afraid that the car's engine will shut off while I'm on the highway or making a quick maneuver and I will not be able to avoid collision with another vehicle. The car is shutting down suddenly without warning and that can lead to multiple an accident and even death. The car is unsafe to drive and although Nissan acknowledges the issue, they do not have an resolution.

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