NHTSA Complaint #11663442 — 2019 FORD ECOSPORT

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the message "Powertrain Failure" was displayed on the instrument cluster. The contact stated that the vehicle was losing motive power. The contact pulled over to the side of the road; however, while depressing the accelerator pedal, the vehicle failed to exceed 3 MPH. The contact had the vehicle towed to two dealers. The first dealer diagnosed the vehicle and informed the contact that cylinder #2 had failed, and advised the contact to take the vehicle to the dealer where the vehicle was purchased. The contact had taken the vehicle to the second dealer who was unable to diagnose the vehicle. The vehicle was not repaired. The failure mileage was approximately 90,000. VIN tool confirms parts not available.