NHTSA Complaint #11663353 — 2017 FORD FUSION

The Rotary Gear Shift Dial has malfunctioned on my teenager's vehicle. His safety was put at risk because it started lighting up as he was driving on a very busy highway the first time that it was noticed to have happened. On 5/26, the vehicle would start, it physically felt like it shifted into the D gear, but would only drive maybe 1 foot until the car was force stopped and said "SHIFT SYS FAULT" The vehicle has been inspected and diagnosed by a veteran mechanic, with being able to reproduce the issue. He assumed what it was before even inspecting it. We live in a smaller town, and he informed me this morning that he's replaced 7 of these in the last calendar year alone. What is completely asinine, is the fact that FORD IS NO LONGER MAKING THIS PART, so we have to find a used one at a junk yard. Other than this issue, his car has appeared to be in very good shape, has been maintained well and clean. Why is there not a recall on this issue?