NHTSA Complaint #11663173 — 2020 KIA SEDONA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11663173
Vehicle 2020 KIA SEDONA
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

The last week of February I took my 2020 Kia Sedona at 67,500 miles into Kia Ferguson in Tulsa, OK to have them replace my High Pressure Fuel Pump which was covered under an extended warranty. When I received my van back, the battery was dead and the AC wasn't working nor the control knob.(it was stuck) I had to replace my battery, and that Friday Kia said they would take a look at it. When I went to pick up my van, they told me it was going to cost $1500 to fix, and that I was responsible. I called Kia consumer Affairs, and discussed this with them as well. To no avail, I am being held responsible. I took my van somewhere else however was quoted higher. I asked if after they fix it was there a possibility it still might not work and that it could be something else, and the gentleman said yes. I don't want to put all of this money to fix a problem, Kia may have inadvertently disconnected something that really just needed to be reconnected. This is a safety issue for me and my children, as I get weak when I am overheated, and it gets entirely too hot in Oklahoma during the summers. I didn't have any prior issues with my AC prior to them replacing my high pressure fuel pump.

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