NHTSA Complaint #11663144 — 2016 FORD EXPLORER
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11663144 |
| Vehicle | 2016 FORD EXPLORER |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MD |
Consumer Description
Took the family SUV in for a standard oil change and 100k service to Ford dealership. Upon performing a coolant flush, the water pump began leaking. It was found that the internal water pump was leaking and needed to be replaced along with the primary timing chain and tensioner items. There were no warning lamps or indicators to let us know this was an issue. The dealer service center replaced the internal water pump, refilled system and test drove. It was re inspected and leak has been corrected. However, this cost us $4, 366.80 for an issue Ford knows is a reoccurring issue in this model of SUV and a huge hazard for families.
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