NHTSA Complaint #11662813 — 2021 RAM 1500

The contact owns a 2021 Ram 1500. The contact stated while the vehicle was parked, while attempting to fasten the front passenger’s and driver’s side seat belts, the seat belts failed to retract. The vehicle was taken to a dealer and the contact was informed that VIN was not under recall, and no assistance could be provided with the diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer informed the contact that the VIN was not under recall. The approximate failure mileage was 80,000.