NHTSA Complaint #11662564 — 2016 HYUNDAI SONATA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11662564
Vehicle 2016 HYUNDAI SONATA
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Steering sticks and releases under pressure at 60/65+ mph on interstate. Very difficult to keep vehicle in lane consistently. Constantly correcting both right & left to maintain straight line is extremely fatiguing especially on long trips. Safe driving at highway speeds is compromised and presents safety concerns for occupants as well as motorists nearby in addition to the apprehension it creates wondering if you're able to correct the steering drift before having an accident. There aren't any dashboard warning indicators when this happens Reported to dealer in central Florida on March 22, 2024 and dealer ordered parts Ref TSB 23-ST-003H. Hyundai Extended warranty TXXO. Factory has sent some parts to dealer twice that I know of and each time vehicle has been taken to dealer I've been told they were not what was needed. On most recent appointment of 12/19/24 I was told the needed parts were unattainable from Hyundai. On 3/20/2025 the dealer has offered to put in some of the parts they have as a possible solution but repair has not been scheduled. Dealer said they had another vehicle that took over a year to repair. This has been 14 months. We're only using this vehicle at slow speeds locally, anticipating complete failure, as we don't trust it for highway use.

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