NHTSA Complaint #11662441 — 2015 KIA SOUL

My 2015 Kia Soul is experiencing ongoing, severe oil consumption. Despite having an extended warranty for rod bearing failure (15 years/150,000 miles), my Kia dealership refuses to perform an oil consumption test because my vehicle has slightly exceeded 100,000 miles (currently at ~106,500). I brought the vehicle in multiple times for oil loss before reaching 100,000 miles, but no one informed me that a test existed or was needed. The car burns through oil every 3,000 miles or less, sometimes with no oil showing on the dipstick before the next change. It often chugs or knocks, but no warning lights currently appear. I previously received engine codes P1326, P0011, and P0014, and I did receive the KSDS update. The dealership told me I must wait for the engine to fail to qualify for replacement. This is unsafe for me and other drivers. Kia Consumer Affairs has confirmed I’m under warranty, but no solution has been offered to prevent a dangerous breakdown. I am concerned that this is a widespread issue that is being ignored unless the vehicle fails completely. I’ve been instructed by Kia service staff to continue topping off oil to avoid engine damage. However, by doing so, I am also preventing the P1326 code from triggering—effectively disqualifying me from warranty help. I’m forced to choose between protecting my car or triggering a code to qualify for repair. This puts consumers at risk and creates an unfair barrier to accessing the warranty coverage Kia advertises.