NHTSA Complaint #11661607 — 2018 BUICK ENCORE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11661607
Vehicle	2018 BUICK ENCORE
Component	SERVICE BRAKES
Date of Incident	May 5, 2025
Date Filed	May 17, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

While driving, my car began to glitch out. The screens started turning on and off, the doors began locking and unlocking, and I lost my ability to steer, brake, and accelerate. It caused me to run a red light and I almost got into a severe accident. This issue has occurred several times, and during more recent occasions the car has turned off completely while driving. There were no warning lights or messages indicating that something was wrong with the car, but sometimes when I turn the car back on, it says “calibrating.” If Buick has sold cars that are capable of losing complete control, this should be investigated immediately.

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#11527313 — June 16, 2023 — While on the highway car suddenly had a brake and steering failure which resulted in injuries to myself. Zeigler and...

#11471693 — June 30, 2022 — The contact owns a 2018 Buick Encore. The contact stated while driving 35 mph, she depressed the brake pedal but it f...

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