NHTSA Complaint #11661534 — 2022 FORD ESCAPE

The entire panel and screen goes off and on countless times when driving. Cannot see speed or anything when panel shuts off. Makes it even more dangerous at night. It is also very distracting. The problem has been confirmed by FORD and dealer. They still can’t fix it. They have had our car for almost 2 months with no resolution. It started first with screen powering off and on countless times and then the entire panel. I have been told so many different times things. I have requested documentation and they will not provide me with anything other than vague emails with no answers. I was told several things: wrong part installed by Ford, severe wiring issue, wrong program possibly installed when trying to resolve the issue. The car was even pulling to the right and left but they said that had nothing to do with panel but just a dirty sensor, which I don’t know if I believe or not. They also stated the first issue had nothing to do with the recall even though it sounds and appears very similar. Me not being a mechanic, they can tell me anything. What I have not been told is what the problem is and we do not feel safe taking the car back but Ford is offering us nothing other than empty, vague answers. Any help you can provide would be so helpful and appreciated! Text from phone so please forgive any errors. Thank you!