NHTSA Complaint #11661481 — 2020 KIA OPTIMA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11661481
Vehicle	2020 KIA OPTIMA
Component	ENGINE
Date of Incident	September 21, 2023
Date Filed	May 16, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I bought my car brand new in July of 2020. In Spetember of 2023 roughly around 60,000 miles the engine started consuming large amounts of oil. The dealership put me through the so-called warranty process 3x over a years' time. They refused to file warranty paperwork within the year I was going through the process. I have documentation clearly showing the engine burning 2 qtrs. every 1000 miles. I still have a car that I am paying on that needs a new engine that should have been replaced under warranty, but KIA failed to honor the warranty. I have been left stranded on the side of the road multiple times with my 3 children needing oil. Not to mention the car will lock by itself with it running and no one in the car. The screen where the radio is will just go blank.

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