NHTSA Complaint #11661385 — 2016 KIA OPTIMA
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11661385 |
| Vehicle | 2016 KIA OPTIMA |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
I went to the Garden Grove Kia to get my new 2016 kia optima repaired for their knock sensor settlement repair. By their own terms of the agreement all original and subsequent ow ers can get vehicles repaired. They took my vehicle information, I gave them all details of my ownership of the vehicle and they said they would fix it. The next day I rented a trailer to take the vehicle to get repaired (vehicle still runs but don't think it's safe to drive like that) and upon arriving, a worker comes out and tells me that they will not repir the vehicle because I just purchased the vehicle. Craig, the manager, also refused to see ownership documents but gave me 2 things; legal advice saying that I should sue where I bought the vehicle from and a paper that said they will not fix cars owned by dealers and auctions. I am neither am neither nor. Craig, also stated that Kia wont cover the repairs.
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