NHTSA Complaint #11661336 — 2013 RAM 1500

Out of nowhere could not turn the steering wheel. It was really stiff. I had my mechanic come take a look and after doing a diagnostic test it was the EPS (electric power system). After looking into it we noticed a recall for the EPS for 2013-2019 Dodge rams which is what we have. We took it to a dodge dealership who also found that out but is saying we are not part of the recall just because our VIN number is not associated to the recall. We could have died with 4 kids in the car and this is what we were told that it would cost a more than 5k to fix. The issue is the same as the recall. There was no warning lamps or messages to let us know something was wrong. Again could have died cause we could not turn the wheel. Our car should be part of this recall and I have seen others complaining about the same issue in forums. We are already on low income and top it off have only one car this has put a real burden on our family. Please acknowledge that this is the same recall and our VIN should be included and repaired without cost.