NHTSA Complaint #11660968 — 2021 MERCEDES-BENZ GLC 300

Our 2021 Mercedes is 4 years old and had the engine light come on. The vehicle has always been maintenance by Mercedes and well taken care of. The engine had a Cylinder Head Failure which resulted in a $7600 repair for a 4 year old vehicle. Mercedes refused to offer a good will repair. This is A major issue reported in 2015–2016 M274 engine which can lead to catastrophic engine failure 1. These failures often result in loss of power, strange engine noises, and in severe cases, engine seizure. The damage can extend to the cylinder head, especially if broken piston fragments impact the combustion chamber. This is a major risk for all owners of 4 cylinder Mercedes. Mercedes of Canada has already issued an extended warranty but owners of US Mercedes vehicles are left on the hook for the bill and risking their lives while this is a known issue.