NHTSA Complaint #11707845 — 2021 MERCEDES-BENZ GLC 300
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11707845 |
| Vehicle | 2021 MERCEDES-BENZ GLC 300 |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NJ |
Consumer Description
While I was driving on the Garden State Parkway, my vehicle experienced a sudden loss of power and persistent misfires and my check engine light came on. I was put in a position of a significant crash risk due to the fact that the vehicle loss sudden acceleration power while entering the parkway. I was almost rear ended by another vehicle. I drove immediately to a Mercedes-Benz dealer. The dealer confirmed a catastrophic cylinder head engine failure. The vehicle had only 39,000 miles. After some investigating, there have been numerous complaints from vehicle owners with the same issue on the M264 engine (which is what my vehicle has). I request that the NHTSA investigate the premature cylinder head engine failure. Not only was I put at risk for a possible significant accident, the manufacturer has refused to consider some reimbursement for my $10,000 repair. The vehicle was only 3,000 miles out of warranty at the time of the engine failure. A safety issue seems to be warranted and possibly a recall because of the many complaints on the GLC website. Please investigate.
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