NHTSA Complaint #11660895 — 2020 SUBARU OUTBACK
AIR BAGS issue reported to NHTSA
Complaint Details
| ODI Number | 11660895 |
| Vehicle | 2020 SUBARU OUTBACK |
| Component | AIR BAGS |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
I received a safety recall notice (Campaign Number: 24V227000 / Subaru Code: WRA24) for my Subaru Outback. I contacted multiple Subaru dealerships in my area, and they all told me that the repair parts are not available and there is no clear ETA for when they will arrive. This recall relates to a safety issue, and I am concerned that my vehicle may not be safe to drive, especially at highway speeds. Every time I follow up, I receive the same response: “No parts available, but we can order for you." I am wait for this for 1 year. I believe this delay is unreasonable given the nature of the recall, and I’m worried that a serious accident could occur if the issue is not resolved in a timely manner. I would appreciate it if NHTSA could follow up with Subaru to ensure they are providing timely remedies or alternative solutions for affected owners. Thank you.
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