NHTSA Complaint #11660851 — 2013 JEEP GRAND CHEROKEE

I am reporting repeated safety-critical failures with my 2013 Jeep Grand Cherokee that have rendered the vehicle unreliable, dangerous, and now inoperable. I believe this vehicle suffers from a systemic electrical defect related to the Totally Integrated Power Module (TIPM)—a well-documented issue across Jeep models that causes starting failures, loss of power, and unpredictable behavior of vehicle systems. On [XXX], my vehicle failed to start. The starter clicks but does not engage. These symptoms align with known TIPM-related failures. Despite this, the authorized dealership (Madison Chrysler Dodge Jeep RAM) has refused to test the TIPM, insisting on replacing the starter without confirming the root electrical issue. This places consumers at risk of breakdowns without warning and reflects a pattern of ignoring known defects. My vehicle also has a history of major mechanical failures: Water pump, thermostat, and oil pressure unit replaced (Feb 2024) Rack and pinion, control arm, wheel hub replaced (Jul 2024) Rear brake caliper seized (Aug 2024) Radiator failure (Apr 2025) The vehicle remains with the dealership since 4/30/25. As of 5/14/25, I have received no update or repair. My case with Stellantis (Case [XXX]) has been met with repeated communication failures. I missed one call from the case manager on 5/8 and immediately returned it—leaving three voicemails over two business days and receiving no response. I was promised a callback by 5/13 and still have not heard back. These issues raise serious concerns regarding the safety and reliability of this vehicle. I am requesting the NHTSA investigate potential TIPM-related electrical defects and non-compliance with manufacturer responsibility to address safety defects. I do not believe it is safe for my vehicle to be returned to me in its current state, and I urge your agency to consider further action regarding this recurring and widespread defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)