NHTSA Complaint #11660823 — 2017 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11660823
Vehicle	2017 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	May 1, 2025
Date Filed	May 14, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Driver's side A pillar trim, a recalled component, detached from vehicle while driving on the highway. Killeen, TX Ford service center noted in an earlier service appointment that the recalled component was serviced, but it appears it was not done properly. They are now refusing to service the broken trim, stating that it does not fall under the recall.

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