NHTSA Complaint #11660494 — 2017 CHRYSLER PACIFICA

My 2017 Chrysler Pacifica hybrid has been at the Chrysler dealership since December 5th of 2024 for recall 73b and dtc p0c78 The dealership attempted to perform recall 73B but unfortunately were not able to because the hybrid battery would not accept a charge.(During the recall you have to fully charge the battery and then discharge it to test the battery) The dealership has gone back and forth with the recall team and a Chrysler engineer they finally gave me the news today that they will not be covering the battery, even though the battery is to be replaced if the battery is seen to be faulty they want to charge me $24,000 to replace the battery, I truly feel like Chrysler is not wanting to honor the recall and do what they should by replacing the battery I have spent thousands of dollars on this vehicle with parts that Chrysler had said the vehicle needed and Bill Luke Chrysler dealership installed. The last contact I had with the bill Luke was they said that the regional rep will not approve a battery replacement, I feel the vehicle should get a hybrid battery replaced under the recall due to the circumstances. The vehicle does not run or drive or start. I have attached all the emails that I have and receipts are in the emails for the module that they told me I needed to replace before they could complete the recall.