NHTSA Complaint #11660411 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11660411
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	April 3, 2025
Date Filed	May 12, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

In April 2025 the check engine light came on. The engine had been replaced in February 2025 so I immediately took the vehicle to Safford Kia Dealership in Fredericksburg, VA. (NOTE: The engine was replaced at Jacksonville Kia, Jacksonville, NC as the issue with the engine happened while I was away working at that location.) A few days after dropping the vehicle off I was notified by the service writer there that the catalytic converter had gone bad which was a common issue after problems with the engine. Specifically, I was told the engine dumps oil into the catalytic converter therefore ruining it. The new engine has been driven about a 1000 miles (give or take) as the vehicle was picked up from the dealership in Jacksonville, NC and driven to Fredericksburg, VA on 1 March 2025 with minimal normal driving before the check engine light came on.

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