NHTSA Complaint #11660320 — 2018 FORD ECOSPORT

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 55 MPH, the vehicle made an abnormal popping sound and started losing motive power. The contact was able to pull into SRT Auto Center parking lot, where the vehicle stalled. The check engine warning light and the low oil pressure warning light were illuminated. The mechanic diagnosed the vehicle and determined that the engine had failed and needed to be replaced. The local dealer and other unknown dealers were contacted and informed the contact that the part was not available to repair the vehicle. The contact was informed that a new engine could be available within 3 - 6 months. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000. VIN tool confirms parts not available.