NHTSA Complaint #11659932 — 2025 CHRYSLER PACIFICA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11659932
Vehicle 2025 CHRYSLER PACIFICA
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

[XXX]- bought new 2025 Chrysler Pacifica w/ 29 mi at Troncalli Chrysler Dodge Jeep (TCDJ). [XXX]- 1st time -I was driving the car when it made a “clunk” sound when turning left. All the lights on the dashboard came on and the ABS system turned off.The car safety features disabled and it did not recognize we were in the seats (seat belt lights came on).I was able to drive into a parking lot.Turned the car off and then restarted it after a few min and the lights on the dash were gone. Decided to cont driving, figured it was a computer error.Went 2 mi and had to turn left again. All dash lights came on including engine, ABS.Pulled over and lights turned off after car was turned off/on again. Tried to get the car home.Turned it on and no alerts.Drove <1mi and the car began to stutter and dash lit up.Lost the ability to accelerate, and the steering seemed stiff and hard to control.Lost ABS system.Pulled over into parking lot barely moving.Had to leave the car in the lot and have it towed to TCDJ 3/29- Towed to TCDJ service depart..Total miles on car:283. 3/31- TCDJ states it's the batteries that caused the malfxn. Explained I did't think the batteries were the issue.They replaced both batteries. [XXX]-Serious safety issue. Picked up car @ TCDJ.We did not make it home from TCDJ.Trip from TCDJ to home is ~27 mi. At mile 22, turned left and ~0.5 mi later, while driving ~ 15-20mph, the car shifted on its own, throwing itself into park at a major intersection.All of the dash lights came on.The Emergency VAS, ABS system and Shifter Disabled displayed on the dash.The windshield wipers turned on at high speed.The head and tail lights began to flash.The car shifted so abruptly w/o warning we were almost hit from behind.It did not slow to a stop or brake it just threw itself into park.Police were called. Car wouldn't turn off or move. Could not put in neutral manually. Still @ TCDJ now >30days. Alternator and ABS replaced. Continues to break and need a tow when TCDJ test drive it. INFORMATION REDACTED PURSUANT TO THE FREEDOM

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