NHTSA Complaint #11659747 — 2021 GMC YUKON XL

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11659747
Vehicle 2021 GMC YUKON XL
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

I am the owner of a 2021 GMC Yukon Denali with the 6.2L V8 engine (VIN: [XXX] ). This vehicle has exhibited multiple serious issues affecting safety, drivability, and reliability. 1. Engine Noise & Oil Consumption: Since purchase, the vehicle has had a persistent loud knocking/tapping sound, especially under acceleration. The engine also consumes an excessive amount of oil between scheduled oil changes, with no visible leaks. I reported this to the dealership multiple times, but since there is no active recall or TSB, they refused to diagnose or repair the issue under warranty. I have since learned that many other 2021 Yukon Denali owners with the same 6.2L engine are experiencing similar issues and some have had repairs or engine replacements covered by GM. I have received no such support. 2. Braking Problems: The vehicle has ongoing brake performance issues. Despite replacing the brake components multiple times, the brakes feel inconsistent and unsafe, especially during highway driving or sudden stops. There is vibration and uneven response, and the braking system does not inspire confidence. These problems have persisted despite attempts to correct them. 3. Suspension/Handling Concerns: The suspension feels unstable and loose, especially at highway speeds or when turning. The ride quality is poor, and there is noticeable sway and body roll, which creates discomfort and concern for vehicle control. 4. Fuel/Propulsion System: The engine does not always respond smoothly to throttle input. I’ve noticed occasional hesitation or surging, which may be related to the previously mentioned oil consumption or fuel delivery. Again, the dealership has been unable or unwilling to resolve these issues without charging diagnostic fees. I’ve reported these issues to my local GMC dealer on multiple occasions, but no lasting solution has been provided, and I have not been able to afford expensive diagnostic costs out of pocket—especially for a vehicle of this price INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

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